Thanks for shopping with Popup Gallery!
We'd like to thank you for purchasing from us and know you'll enjoy your goodies. We're a very small company with a very big passion for what we do. We do our best to bring you the best and coolest products that we've hand picked ourselves. We also try our hardest to bring you the friendliest and most useful customer service. We have developed what we believe is a fair return policy; as stated on our web site, please note that by purchasing goods from POPUP GALLERY, you have agreed to the following terms.
All Sales are Final
Each item sold by Popup has been lovingly selected and brought into the country. Because of this, and the fact that we deal with limited numbers of goods, we cannot accept returns on non-defective merchandise and can not issue refunds, credits, or exchanges for a different item.
Blindbox Item Policy
Many of the collectable toys we get in are BLINDBOX editions, due to this no one, not even us here at POPUP, can know what is inside. If you purchase BLINDBOX editions POPUP does not take responsibility for double-ups on the toys you receive and have a NO RETURN policy on any item that is BLINDBOX.
Defective Item Return Policy
Most of the figures we sell are collectible, made in limited runs and often hand-painted or assembled. Slight imperfections are typical with this kind of product, and most often enhance the value. However, if your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts), we'll be happy to exchange it for a non-damaged item. You must contact us within TEN (10) DAYS from the date of purchase, using the procedure listed below. Please note: POPUP GALLERY will only accept defective returns for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 25% re-stocking fee or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence won't be accepted.
How to Make a Return
Contact us here at POPUP GALLERY by phone at +64 04 801 5105 within TEN (10) days from the date of purchase. Let us know what the problem is, and we'll get you to return the item. Please use suitable packing materials (i.e. send it back in a packed box for safety!), and make sure to write your details on the outside of your shipping box when sending your return to us. Once we get your item, we'll check it out and contact you to complete the return.
Thanks again for shopping with POPUP GALLERY! We really appreciate your business and hope you'll visit us again.
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